Terms of service

Shinerya (hereinafter referred to as "we", "us", or "our") operates the website shinerya.com, a platform dedicated to offering curated jewelry products—including necklaces, bracelets, earrings, rings, and custom jewelry pieces. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, "Services"). By visiting shinerya.com, creating an account, placing an order, or engaging with any of our Services, you ("you", "user", or "customer") acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Shipping/Return Policies. If you do not agree to these terms, please refrain from using our Services.
1. Acceptance of Terms
  • These Terms constitute a legally binding agreement between you and shinerya. Your use of our Services confirms your acceptance of these Terms, including any updates or modifications we may make (see Section 16).
  • We reserve the right to restrict access to our Services for users who fail to comply with these Terms, including but not limited to users who violate our payment rules or engage in fraudulent activity.
  • If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms, and "you" shall refer to the entity in such cases.
2. Scope of Services
  • Our Services include providing access to our jewelry catalog, processing orders, facilitating payments, arranging shipping, and offering customer support for product-related inquiries.
  • We may offer additional services from time to time (e.g., custom jewelry design, gift wrapping, or loyalty programs), which will be governed by these Terms unless stated otherwise in a separate agreement.
  • We do not guarantee that our Services will be available 24/7—we may suspend or update Services temporarily for maintenance, technical issues, or legal compliance, with reasonable notice when possible.
3. Account Registration & Responsibilities
  • To place an order or access certain features (e.g., order history, saved addresses), you may need to create an account with a valid email address and a secure password.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately at info@shinerya.com if you suspect unauthorized access.
  • You agree to provide accurate, up-to-date information when registering (e.g., name, email, shipping address) and to update this information promptly if it changes (e.g., new phone number).
4. Product Information & Descriptions
  • We strive to provide accurate and detailed information about our jewelry, including product images, materials (e.g., sterling silver, cubic zirconia), dimensions, and care instructions.
  • Due to differences in device displays (e.g., screen resolution, color settings), the actual appearance of jewelry may vary slightly from images on our website—we do not warrant that images will be an exact match.
  • If a product description contains an error (e.g., incorrect price, material, or size), we reserve the right to correct it and notify you. If you have already placed an order for the misdescribed item, you may choose to cancel the order for a full refund or proceed with the corrected details.
5. Pricing & Currency
  • All product prices on shinerya.com are displayed in United States Dollars (USD) by default, unless otherwise specified for regional sections of the website.
  • At checkout, you may select from multiple supported currencies (e.g., Euro EUR, British Pound GBP, Japanese Yen JPY, Australian Dollar AUD) to complete payment. Currency conversion rates are based on real-time market rates provided by our payment processors (e.g., PayPal, Stripe) and may include a small processing fee.
  • Prices do not include taxes, customs duties, or shipping fees (unless stated otherwise for promotional free shipping). These additional charges will be calculated and displayed at checkout based on your shipping destination.
6. Payment Terms & Methods
  • We accept multiple payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Apple Pay, and Google Pay. All payment methods are subject to approval by our payment processors.
  • By providing payment information, you represent that you are authorized to use the payment method and that the information is accurate. We do not store sensitive payment details (e.g., credit card numbers)—this data is encrypted and processed by third-party payment providers.
  • We may place a temporary hold on your payment method to verify funds before processing your order. If payment is declined, your order will not be processed, and we will notify you via email to resolve the issue.
7. Order Placement & Confirmation
  • When you place an order, you submit a request to purchase our jewelry. We reserve the right to accept or reject your order (e.g., if the item is out of stock, payment is invalid, or we suspect fraud).
  • An order confirmation email does not constitute acceptance of your order—we will send a separate "order processed" email once your order is verified and ready for fulfillment.
  • If we reject your order, any hold on your payment method will be released, and we will notify you of the reason for rejection (to the extent permitted by law).
8. Product Availability
  • Product availability is indicated on our website (e.g., "In Stock", "Out of Stock", "Pre-Order"). We update stock levels regularly, but errors may occur—if an item is unavailable after you place an order, we will notify you and offer a full refund or alternative product (your choice).
  • Pre-order items are marked clearly, with estimated shipping dates. These dates are approximate and may be delayed due to manufacturing or logistics issues—we will notify you of any delays and offer the option to cancel for a full refund.
  • We reserve the right to limit the quantity of items you may purchase (e.g., for high-demand products or to prevent reselling) and will communicate quantity limits on the product page.
9. Link to Return & Shipping Policies
  • All orders are subject to our Return Policy and Shipping Policy, which outline procedures for returns, exchanges, shipping timelines, and related fees. These policies are incorporated into these Terms by reference.
  • By placing an order, you agree to comply with the terms of our Return Policy (e.g., 30-day return window, item condition requirements) and Shipping Policy (e.g., address accuracy, shipping restrictions).
  • Any conflicts between these Terms and the Return/Shipping Policies will be resolved in favor of the Return/Shipping Policies for matters directly related to returns or shipping.
10. Intellectual Property Rights
  • All content on shinerya.com—including product images, logos, text, design elements, and brand names (e.g., shinerya)—is the intellectual property of shinerya or our licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or use any of our intellectual property without our prior written permission. This includes using product images for commercial purposes (e.g., reselling our jewelry on other platforms) or copying website content.
  • User-generated content (e.g., reviews, photos shared via our social media integrations) may be used by us for marketing purposes (e.g., featuring reviews on product pages) unless you opt out by contacting info@shinerya.com.
11. User Conduct Rules
  • You agree to use our Services in a lawful and respectful manner, and to not engage in activities that: (a) violate any laws or regulations; (b) infringe on the rights of shinerya or other users; (c) involve fraud, misrepresentation, or spam; (d) damage or disrupt our website (e.g., via malware or hacking).
  • You may not use our website to sell or promote third-party products, or to collect other users’ personal information (e.g., email addresses) without permission.
  • We may terminate or suspend your account without notice if we determine that you have violated these conduct rules.
12. Link to Privacy Policy
  • We collect, use, and protect your personal information in accordance with our Privacy Policy, which explains how we handle data such as your name, email, and payment details. This Privacy Policy is incorporated into these Terms.
  • By using our Services, you consent to the data practices described in the Privacy Policy, including the sharing of information with service providers (e.g., shipping companies, payment processors) as necessary to fulfill orders.
  • If you have questions about our data practices, contact us at info@shinerya.com or review the full Privacy Policy on shinerya.com/privacy-policy.
13. Disclaimers of Warranties
  • Our jewelry is provided "as is" and "as available"—we make no express or implied warranties, including but not limited to warranties of merchantability (e.g., that jewelry will meet your expectations) or fitness for a particular purpose (e.g., that a ring will fit without resizing).
  • We do not warrant that our website will be error-free, secure, or uninterrupted, or that product defects will be corrected. Any reliance you place on our website or product information is at your own risk.
  • Custom or personalized jewelry is excluded from implied warranties, as it is made to your specific requests—we only warrant that custom items will be produced in accordance with the details you provided.
14. Limitation of Liability
  • To the maximum extent permitted by law, shinerya shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services (e.g., lost profits, emotional distress, or damage to other property caused by jewelry defects).
  • Our total liability for any claim related to our Services (e.g., defective jewelry, order errors) shall not exceed the total amount you paid for the specific product or service giving rise to the claim.
  • This limitation of liability does not apply to damages caused by our gross negligence, intentional misconduct, or violations of applicable law (e.g., failure to comply with consumer protection regulations).
15. Applicable Law & Jurisdiction
  • All the items above are organized and regulated under the laws of United Kingdom. Any disputes arising from these Terms or your use of our Services shall be governed by the laws of the United Kingdom, without regard to conflict of law principles.
  • If a dispute cannot be resolved through informal negotiation, the parties agree to submit the dispute to the exclusive jurisdiction of the courts located in London, United Kingdom.
  • This choice of law and jurisdiction does not affect your rights under the consumer protection laws of your home country (if you are purchasing as a consumer).
16. Modifications to These Terms
  • We may update or modify these Terms from time to time to reflect changes in laws, business practices, or service offerings. When we make changes, we will post the revised Terms on shinerya.com with a "Last Updated" date at the top.
  • Your continued use of our Services after the revised Terms are posted constitutes your acceptance of the changes. We recommend reviewing these Terms regularly to stay informed of updates.
  • If we make material changes (e.g., to payment terms or liability limits), we will notify you via email (to the address associated with your account) or via a prominent notice on our website at least 7 days before the changes take effect.
17. Dispute Resolution
  • Before initiating legal action, we encourage you to contact us at info@shinerya.com to resolve disputes informally. Our customer service team will work with you to address concerns (e.g., defective products, order delays) within 5 business days of your inquiry.
  • If informal resolution fails, you may pursue alternative dispute resolution (e.g., mediation) as required by applicable law, or file a claim in the courts of London (see Section 15).
  • For consumers in the European Union, you may also use the European Commission’s Online Dispute Resolution (ODR) platform to submit complaints: https://ec.europa.eu/odr.
18. Contact Information for Service Inquiries
  • For questions about these Terms, or to report violations (e.g., intellectual property infringement, account fraud), contact our customer service team at info@shinerya.com.
  • When reaching out, include your full name, account email (if applicable), and a detailed description of your inquiry or issue to ensure a prompt response.
  • We aim to respond to all Terms-related inquiries within 3 business days. For urgent matters (e.g., order cancellations due to Terms concerns), mark your email subject line with "URGENT: Terms of Service Inquiry – [Your Name]".
Conclusion
These Terms of Service are designed to protect both shinerya and our users, ensuring a fair and transparent experience for all who engage with our jewelry products and services. By using shinerya.com, you agree to uphold your responsibilities under these Terms, and we commit to providing high-quality jewelry and reliable support in return. If you have any questions or need clarification on any section, please do not hesitate to contact us at info@shinerya.com. For the latest version of these Terms, visit shinerya.com/terms-of-service. Thank you for choosing shinerya—we appreciate your trust in our brand.