Shipping policy

Shinerya (hereinafter referred to as "we", "us", or "our") is committed to delivering your curated jewelry pieces—from necklaces and earrings to bracelets and rings—safely and efficiently. This Shipping Policy outlines our order processing timelines, shipping options, fees, and key considerations to help you understand how your purchases reach you. By placing an order on shinerya.com, you agree to the terms outlined below.

1. Order Processing Time

Our team processes orders within 1–3 business days from the date of purchase (business days exclude weekends, public holidays, and store closure days).

Custom-made or personalized jewelry (e.g., engraved rings, size-specific bracelets) may require additional processing time (3–5 business days) due to handcrafting steps—we’ll notify you of the exact timeline via email after order confirmation.

Orders placed after 3:00 PM (local time of our warehouse) will be counted as "next business day" for processing to ensure quality checks for jewelry details (e.g., gemstone settings, clasp functionality).

2. Standard Shipping Time Overview

For domestic shipping (within our home country), standard delivery takes 7–15 business days from the date your order is shipped (not from the date of purchase).

International shipping times vary by destination: most regions take 10–20 business days, while remote countries or territories may extend to 25 business days (see Section 6 for regional details).

Shipping time is separate from processing time—you’ll receive a "shipped" email with tracking information once your order leaves our warehouse, so you can monitor delivery progress.

3. Address Requirements for Successful Shipping

You must provide a complete, detailed address at checkout, including street name, house/apartment number, neighborhood, city, state/province, and correct postal/zip code.

Incomplete or incorrect addresses (e.g., missing apartment number, wrong zip code) may cause shipping delays, returned packages, or failed delivery—we are not liable for issues caused by incomplete address information.

If you need to update your address after placing an order, contact us at info@shinerya.com within 24 hours of purchase—we cannot modify addresses once orders have been shipped.

4. Shipping Fee Display & Calculation

Shipping fees are calculated based on your shipping destination, order weight (for bulk jewelry purchases), and selected shipping method—fees will be automatically displayed at checkout before you complete payment.

We offer free standard shipping for domestic orders that meet a minimum purchase amount (e.g., $50 or above)—the free shipping threshold is clearly marked on shinerya.com and may change during promotional periods.

International shipping fees include basic logistics costs but do not cover additional charges like customs duties or taxes (see Section 8 for details on international fees).

5. Shipping Destination Selection

At checkout, you can select your desired shipping destination from a dropdown menu (we ship to most countries and territories worldwide, except for regions with shipping restrictions).

If your country/territory is not listed in the dropdown, contact us at info@shinerya.com—we may be able to arrange shipping to restricted regions on a case-by-case basis (additional fees may apply).

For military addresses (e.g., APO/FPO addresses) or remote territories, select the "Special Destination" option at checkout—shipping times for these addresses may be extended by 3–5 business days.

6. Factors Affecting Shipping Time

Pandemic-related disruptions: Regional lockdowns, reduced logistics capacity, or health safety protocols may delay delivery by 5–10 business days.

Weather conditions: Severe weather (e.g., hurricanes, blizzards, floods) can disrupt transportation networks, leading to 3–7 business days of delay.

Customs clearance: International orders may be held for customs inspection—clearance time varies by country (1–5 business days for most regions, 7–10 days for strict customs areas).

Remote or rural areas: Deliveries to non-urban regions (e.g., small towns, mountainous areas) may require additional transit time (2–4 business days) as carriers often route these packages through regional hubs.

Logistics peaks: Holiday seasons (e.g., Christmas, Valentine’s Day) or shopping events (e.g., Black Friday) can cause carrier backlogs, delaying shipping by 4–6 business days.

Documentation issues: For international orders, missing or incorrect customs documents (e.g., commercial invoices) may lead to extended clearance time—we will notify you if additional documents are needed.

7. Available Shipping Methods

Standard Shipping: Our default option for most orders, with delivery times of 7–15 business days (domestic) and 10–20 business days (international)—this method includes basic tracking.

Expedited Shipping: For urgent orders, you can select expedited shipping at checkout (domestic: 3–5 business days, international: 5–10 business days)—this method includes priority tracking and faster handling.

Insured Shipping: Recommended for high-value jewelry (e.g., gemstone necklaces, gold bracelets)—insured shipping covers loss or damage during transit and includes signature confirmation upon delivery (additional fee applies).

8. Order Tracking & Monitoring

Once your order is shipped, we will send an email with a unique tracking number and a link to the carrier’s tracking platform (e.g., USPS, DHL, FedEx).

Tracking information may take 24–48 hours to update after you receive the "shipped" email—this is due to carrier processing times (do not contact us about missing tracking updates within 48 hours of shipping).

If tracking shows "delivered" but you have not received your package, check with your local carrier, neighbors, or building management first—carriers often leave packages in secure locations (e.g., mailrooms, porches).

9. International Shipping Considerations

International orders are subject to customs duties, taxes, or import fees imposed by the destination country—these charges are the responsibility of the customer (we do not cover or prepay these fees).

You may be required to provide identification or additional documents to customs to receive your order—failure to comply may result in the package being returned to us (you will be responsible for return shipping fees).

We declare the full value of your order on customs forms (in accordance with international laws)—we cannot mark orders as "gifts" or understate their value to avoid customs fees.

10. Shipping Restrictions & Prohibited Items

We do not ship to regions with government-imposed trade restrictions or sanctions (e.g., certain countries listed by international authorities)—if you attempt to order from a restricted region, your order will be canceled and refunded.

For jewelry containing precious metals (e.g., silver, gold) or gemstones, some countries have import restrictions—check your local customs regulations before placing an order (we are not liable for seized packages due to non-compliance).

We cannot ship jewelry to PO boxes for international orders—you must provide a physical street address for delivery.

11. Delayed or Lost Shipments

If your order exceeds the estimated shipping time by 5 or more business days, contact us at info@shinerya.com with your order number and tracking number—we will investigate with the carrier.

If a shipment is confirmed lost by the carrier, we will offer you a full refund or resend the order (your choice)—we require a 7-day waiting period from the estimated delivery date before processing lost shipment claims.

For delayed international orders, we recommend waiting 10 business days past the estimated delivery date before filing a claim (due to potential customs delays).

12. Packaging for Jewelry Safety

All jewelry is packaged in protective materials (e.g., padded envelopes, rigid boxes, anti-tarnish bags) to prevent damage during transit—custom jewelry or fragile items (e.g., delicate earrings) are wrapped with extra padding.

Gift orders include a complimentary gift box (with your choice of ribbon color) at no extra cost—select the "Gift Packaging" option at checkout to add this service.

Packaging does not include pricing information by default—if you need a receipt included (e.g., for gift returns), note this in the "Order Notes" section at checkout.

13. Shipping for Returns & Exchanges

For return shipments (see our Return Policy for eligibility), you must use a trackable shipping method—we are not liable for lost return packages.

We cover return shipping costs for defective or damaged items (we will send a pre-paid shipping label via email)—for non-defective returns, you are responsible for shipping fees.

Exchange orders are shipped via standard shipping for free (domestic only)—international exchange orders require a partial shipping fee (displayed when you request the exchange).

14. Shipping During Promotional Periods

During peak promotional events (e.g., sales, limited-time offers), order processing time may be extended to 3–5 business days (due to high order volume)—we will post processing time updates on shinerya.com’s homepage.

Free shipping promotions may have modified terms (e.g., longer delivery times for free shipping orders)—promotion-specific shipping details are clearly stated in the promotion’s terms and conditions.

If you place an order during a promotional period and need expedited shipping, select the expedited option at checkout—standard free shipping does not apply to expedited orders.

15. Shipping Inquiries & Support

For questions about shipping (e.g., tracking updates, address changes, international fees), contact our customer service team at info@shinerya.com.

When reaching out, include your order number, shipping address, and any relevant details (e.g., tracking number) to help us resolve your inquiry faster.

We aim to respond to shipping-related inquiries within 2 business days—for urgent issues (e.g., lost packages, time-sensitive gifts), mark your email subject line with "URGENT: Shipping Issue – [Your Order Number]".

We continuously work with trusted carriers to ensure your jewelry arrives safely and on time. For the latest updates to our Shipping Policy (e.g., changes to free shipping thresholds or service areas), visit shinerya.com/shipping-policy. Thank you for choosing Shinerya—we hope your jewelry brings joy to every moment!