Return policy

Shinerya (hereinafter referred to as "we", "us", or "our") strives to ensure you love every jewelry piece you purchase from shinerya.com. If you’re not completely satisfied, our return policy is designed to be simple and fair—here’s everything you need to know:
1. Eligibility & Return Window
  • You may request a return within 30 calendar days from the date you receive your jewelry (the "return window"). The "receive date" is defined as the day your order is marked "delivered" by the shipping carrier (e.g., UPS, FedEx).
  • Returns requested after the 30-day window will not be accepted, unless the item is defective or damaged (see Section 3 for details on defective items).
2. How to Submit a Return Request
  • Step 1: Log into your account on shinerya.com and navigate to the "Order History" page.
  • Step 2: Select the order containing the item(s) you want to return, then fill out the online return form (include your order number, item name, and reason for return).
  • Step 3: Wait for our customer service team to confirm your request (we’ll respond via email within 2 business days, including a pre-paid return label if applicable—see Section 8).
3. Condition Requirements for Returns
  • All jewelry must be in unused, brand-new condition: no scratches, no signs of wear, and original tags/packaging (e.g., gift boxes, polishing cloths) must be intact.
  • Custom-made or personalized jewelry (e.g., engraved necklaces, size-specific rings) is non-returnable, unless the item arrives with a manufacturing defect.
  • Earrings (for hygiene reasons) are non-returnable, except when they are defective or damaged upon delivery.
4. Refund Processing Timeline
  • Once we receive and inspect your returned jewelry (to confirm it meets our condition requirements), we will initiate your refund within 7 business days.
  • Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal, debit card)—we cannot process refunds to alternative payment methods.
5. Potential Delays in Refund Receipt
  • While we process refunds within 7 business days, the time it takes for the funds to appear in your account may vary due to factors outside our control, including:
  • Bank processing cycles: Most banks take 3–5 business days to credit refunds to credit/debit cards; some smaller banks may take up to 7 business days.
  • Payment method differences: PayPal or digital wallet refunds typically arrive faster (1–3 business days) than traditional bank card refunds.
  • Holidays or weekends: Banks and payment processors do not process transactions on weekends or public holidays, which may extend the refund timeline.
  • International transactions: For orders shipped outside our home country, cross-border payment regulations may require additional verification, leading to 5–10 business days of delay.
6. Exchange Policy
  • If you prefer an exchange (e.g., swapping a ring for a different size, or a bracelet for a different design) instead of a refund, follow the same return request process (Section 2) and select "Exchange" as the reason.
  • Exchanges are subject to stock availability: if the desired item is out of stock, we will notify you and offer a full refund instead.
  • Exchanges do not require additional shipping fees (we cover the cost of sending the new item to you), provided the original return meets our condition requirements.
7. Defective or Damaged Items
  • If your jewelry arrives defective (e.g., a broken clasp, loose gemstone) or damaged during shipping, contact us immediately at info@shinerya.com—include photos of the item and packaging, plus your order number.
  • Defective/damaged items qualify for a free return + full refund or exchange, and we will cover all return shipping costs (we’ll send a pre-paid label via email).
  • We must be notified of defective/damaged items within 7 days of the delivery date to honor this policy.
8. Return Shipping Responsibility
  • For non-defective items, you are responsible for covering return shipping costs (we do not provide pre-paid labels for standard returns).
  • We recommend using a shipping method with tracking (e.g., USPS Priority Mail) to ensure your returned jewelry reaches us—we are not liable for lost or missing return packages.
  • Send returned items to the address provided in your return confirmation email (do not ship to our physical store, if applicable, unless instructed).
9. Questions & Support
  • If you have questions about our return policy, need help with a return request, or want to follow up on a refund, contact our customer service team at info@shinerya.com.
  • We aim to resolve all return-related inquiries within 3 business days. For urgent requests (e.g., defective items), please mark your email subject line with "URGENT: Return Issue – [Your Order Number]".
Thank you for choosing Shinerya for your jewelry needs. We value your trust, and we’re committed to making the return process as smooth as possible if a purchase doesn’t work out. For the latest updates to this policy, visit shinerya.com/return-policy.