Privacy policy

Shinerya (hereinafter referred to as "we", "us", or "our") operates the website shinerya.com (the "Site"), a platform dedicated to offering curated jewelry pieces—including necklaces, bracelets, earrings, and rings. We value your privacy and are committed to protecting the personal information you share with us when browsing, shopping, or interacting with our services. This Privacy Policy explains how we collect, use, store, and safeguard your data, as well as your rights to control this information. By accessing or using our Site, you confirm that you have read, understood, and agree to the terms outlined below.
1. Types of Personal Information We Collect
  • Order & Transaction Data: Information provided when you place an order, such as your full name, shipping address, billing address, phone number, and payment details (e.g., credit card information, which is processed by third-party payment providers and not stored by us).
  • Account Information: Details you submit to create an account, including your email address, password (encrypted), and preferences (e.g., favorite jewelry styles, size preferences).
  • Browsing & Usage Data: Automatically collected information like your IP address, device type, browser version, pages visited on the Site, time spent on each page, and referral source (e.g., how you found our Site).
2. How We Collect Your Personal Information
  • Direct Submission: Information you actively provide, such as when filling out order forms, creating an account, subscribing to our newsletter, or contacting customer service.
  • Automated Tools: Technologies like cookies, web beacons, and server logs that collect data about your interaction with the Site (see Section 11 for more on cookies).
  • Third-Party Sources: Limited data from trusted partners, such as payment processors (to verify transaction legitimacy) or shipping providers (to confirm delivery status), only with your implicit consent.
3. Purposes for Using Your Personal Information
  • Process & Fulfill Orders: To confirm your purchase, arrange shipping, send order updates (e.g., "shipped" or "delivered"), and handle returns or exchanges.
  • Provide Customer Support: To respond to your inquiries, resolve issues (e.g., missing jewelry items, sizing questions), and offer personalized assistance.
  • Improve Our Services: To analyze user behavior (e.g., popular jewelry categories), optimize the Site’s design and functionality, and develop new products that align with your preferences.
4. Who We Share Your Personal Information With
  • Service Providers: Third parties that assist us in operating the Site, such as payment processors (e.g., PayPal), shipping companies (e.g., UPS), and email marketing platforms (e.g., Mailchimp). These providers only access data necessary to perform their tasks and are prohibited from using it for other purposes.
  • Legal Authorities: We may disclose information if required by law, court order, or government regulation (e.g., to prevent fraud or comply with tax obligations).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the new owner, but we will ensure the successor adheres to this Privacy Policy.
5. Third-Party Services & Links
  • Our Site may contain links to third-party websites (e.g., jewelry bloggers or partner brands) or integrate third-party tools (e.g., social media share buttons). We are not responsible for the privacy practices of these third parties—we recommend reviewing their privacy policies before sharing any information.
  • Payment processing is handled by independent third parties; we do not store your credit card or payment details. These providers follow industry standards to protect your financial data.
6. Data Security Measures
  • We use technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse, including encryption (for sensitive data like passwords), secure server storage, and access controls (only authorized staff can view your data).
  • While we take reasonable steps to secure your data, no online platform is 100% secure. We cannot guarantee absolute protection against cyberattacks or human error.
7. How Long We Store Your Personal Information
  • We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy (e.g., order history is kept for 7 years to comply with tax laws, and account data is stored until you request deletion).
  • After the retention period, we either delete your data permanently or anonymize it (so it can no longer be linked to you) for use in statistical analysis.
8. Your Rights Regarding Your Personal Information
  • Access & Correction: You can request a copy of the data we hold about you or update inaccurate information (e.g., a changed shipping address) by logging into your account or contacting us at info@shinerya.com.
  • Deletion: You may ask us to delete your account and associated data, unless we are required by law to keep it (e.g., order records for tax compliance).
  • Withdraw Consent: You can opt out of marketing emails by clicking the "unsubscribe" link in our messages, or withdraw consent for other data uses (e.g., cookies) through your browser settings.
  • Opt-Out of Marketing: We will not send you promotional communications (e.g., new jewelry launches, discount codes) unless you have opted in. You can stop these at any time.
9. Children’s Privacy
  • Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we discover we have collected data from a child under 13, we will delete it immediately. Parents or guardians who believe their child has shared information with us can contact us to request removal.
10. Updates to This Privacy Policy
  • We may revise this Policy periodically to reflect changes in laws, our business practices, or technology. When we update the Policy, we will post the new version on shinerya.com with a revised "Last Updated" date at the top.
  • We encourage you to review this Policy regularly to stay informed about how we protect your data. Your continued use of the Site after an update means you accept the revised terms.
11. Cookies & Similar Technologies
  • What Are Cookies?: Cookies are small text files stored on your device that help the Site remember your preferences (e.g., language settings) and track your browsing activity.
  • Types of Cookies We Use: Essential cookies (required to process orders and use your account), performance cookies (to analyze Site traffic), and marketing cookies (to show you relevant jewelry ads).
  • Managing Cookies: You can control or delete cookies through your browser settings (e.g., Chrome, Safari) or opt out of non-essential cookies via our Cookie Consent Banner on the Site. Disabling essential cookies may affect your ability to shop or use your account.
12. International Data Transfers (If Applicable)
  • If you access the Site from outside the country where our servers are located (e.g., we operate in the U.S. but you are in the EU), your data may be transferred across international borders. We ensure these transfers comply with applicable laws (e.g., using EU-U.S. Data Privacy Framework certifications) to protect your privacy.
Your trust is important to us, and we are committed to being transparent about how we handle your personal information. If you have questions, concerns, or requests related to this Privacy Policy—such as exercising your rights or reporting a data issue—please contact us at info@shinerya.com. We will respond to your inquiry within 10 business days and work to resolve any issues promptly. Thank you for choosing Shinerya for your jewelry needs, and for entrusting us with your information.